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If you don’t have a printer don’t worry, you will also be given a QR code which you can show to the post office and they will print the label for you. Include the returns note inside the parcel, attach the label to the outside and head to your nearest post office. Simply enter your order details and then select the item(s) you want to return. Īlternatively, if you placed your order online you can raise a return here. Please see our terms and conditions for more detail about returns and your cancellation rights. How we deal with your return will depend on when you purchased your product from us: Please refer to the product details for any exclusions. If you are not completely happy with any product that you have ordered from us, you may return it to us in its original condition any time within 30 calendar days from the date of delivery. We've listed the ways you can return your items to us below. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes. Orders outside of the UK may be subject to import duties and taxes. We deliver to over 50 countries worldwide (please click here to see all countries, delivery timescales and prices) International Delivery From £12.00ĭelivery between working days of placing your order. Not available for Friends of Joules orders. Once your order arrives in store, you have up to 10 days to collect.Someone else may collect your order on your behalf, but they will need to bring the unique barcode and show photo ID in the name of the person who placed the order.Please bring this and proof of ID (driving license, passport, bill in your name, bank statement etc) with you.You will receive a unique barcode via text and email when your order arrives at your chosen CollectPlus store.CollectPLUS (Free over £59)ĭelivery within working day(s) of placing your order. Non Mainland UK stores such as Belfast will take an additional 3 working days. If you select our Braehead or Stirling stores, our Click & Collect delivery service will take 1 additional working day. Not available for Friends of Joules orders, or Joules gift cards. Once your order arrives in store, you have up to 7 days to collect.Someone else may collect your order on your behalf, but they will need to bring the above confirmation and show photo ID in the name of the person who placed the order.We will also ask you to confirm your address, and you may be asked to sign for your order.You will receive an email and text once your order is ready to collect from your chosen Joules store, bring this with you to collect your order.Order before 1pm for collection in your selected store.Please note, this service is not available to the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE. Our Next Day delivery service is currently available to UK mainland postcodes only. If you order on a Friday after 6pm, Saturday or Sunday, you will receive your order the following Tuesday. Bank holidays and weekends are excluded from delivery times. Order by 6pm for next working day delivery.ĭeliveries take place between 8am - 6pm, Monday to Friday only. Please note that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, TD, TR, ZE. Costs will vary by seller, please review the options available for your bag at checkout. Friends of Joules items usually delivered within 3-5 working days.Orders under £59 will be charged at £3.95 Joules items usually delivered within working days of placing your order.Please see below for the available delivery methods, costs and timescales. Our delivery partners are now operating contact-free delivery so that you can still receive your parcels safely without requiring a signature.
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